Mobile / Casino
These terms set out the rules that apply when you open an account, place a wager or move funds through kaya98 — including via DuitNow, FPX and Bank Transfer. Read them before you start; they define what we commit to and what we expect from you.
By creating an account on kaya98 or completing any transaction — whether that is a DuitNow deposit, an FPX online banking transfer or a Bank Transfer — you confirm that you have read and accept the conditions set out here. These terms apply to every interaction: account registration, wallet funding, wager placement, withdrawal requests and any contact with our support team. Access to the platform and its features is subject to local law and is available only where your local law permits. We may update these terms when our services change or when regulatory requirements shift; the version shown in your account dashboard after login is always the current one. If a specific promotion or feature is governed by separate conditions, those conditions are shown alongside it — the present terms form the baseline that all other policies sit on top of. Questions about any clause can be directed to our support team through the channels listed on this page. Transacting without reading these terms does not exempt you from them. We ask you to review this page periodically so you are never caught off-guard by a change that affects your wallet or access rights.
Deposits and withdrawals via DuitNow are subject to the limits and verification steps shown in your account wallet section.
FPX online banking transfers follow the processing rules of your issuing bank alongside the transaction conditions stated in your account.
Bank Transfer requests are processed according to the steps and confirmation requirements displayed at the point of transaction in your account.
Not every interaction falls under the same set of rules. This section tells you clearly which parts of the kaya98 experience these terms govern and where separate or external rules take over. Understanding the scope helps you know who to contact and which document applies when something needs clarifying.
These terms cover how you register, log in and maintain your kaya98 account. Eligibility, verification steps and account suspension rules all sit inside this scope. Access availability depends on local law and eligible regions.
Every fund movement — DuitNow, FPX, Bank Transfer, or any withdrawal — is governed by these terms alongside the transaction instructions shown in your wallet. Payment processing rules from your bank or e-wallet provider sit outside our terms.
Game content, sports markets, odds and odds-pricing logic are covered insofar as they relate to your account activity. Rules specific to a particular game or bet type are shown inside that game's interface and complement these terms.
Game studios such as PG Soft, Pragmatic Play and CQ9 supply content to the lobby; their own end-user licences govern gameplay mechanics. We are not party to those licences. Links to external sites or services are also outside our terms.
These terms are not one-sided. You have concrete actions available to you at every stage of your account life. You can review a full record of your transactions — deposits, withdrawals and wager history — from the transaction log in your account dashboard after login. If any account detail is incorrect, the account settings page lets you correct your contact information and wallet details directly; for changes that require identity verification, the process and documents needed are listed in that same section. You can raise a question about a specific charge or decision at any point by contacting our support team; we will provide a written response through the channel you used to reach us. If a dispute cannot be resolved through support, the escalation path available to you is described at the bottom of this page. These rights apply as long as your account is active and in good standing under the conditions described in this policy.
Your full deposit, withdrawal and wager history is accessible in the transaction log inside your account dashboard. No request to support is needed to view it.
Contact information and wallet details can be updated in account settings. Changes that affect identity verification follow the steps and document checklist shown in that section.
Any question about a charge, a declined transaction or a policy clause can be submitted to our support team. We provide a written response through the same channel you used.
If a support response does not resolve your concern, the escalation path — including the contact details for a formal dispute — is listed in the support section of this page.
If you have a question about how a specific clause affects your account or a transaction you have made via DuitNow, FPX or Bank Transfer, our support team can clarify. Use the channel that suits you; we log every query and respond in the order they arrive.
Start a live chat session from any page on kaya98. The chat window connects you directly to our support team for account and policy questions.
Send a detailed query to our support email address shown in your account contact page. Attach any relevant transaction reference numbers to speed up the review.
The Help Centre inside your account dashboard covers common policy queries with step-by-step answers. Check there first — many questions about terms and transaction rules are answered without needing to contact us.
We handle the data tied to your account — login credentials, transaction history, device session data and communication records — according to the data handling principles stated in our Privacy Policy, which sits alongside these terms. Account security relies on the credentials you set at registration; we do not store payment card details on our servers, and wallet connections via DuitNow or FPX route through the respective payment network's own secure layer. Cookies on the kaya98 site are used to maintain your session and to remember account preferences; you can manage cookie settings through your browser. We retain transaction and account records for the period required by applicable law in the regions where we operate. If you want to request a change to your stored data or ask what records we hold, submit that request through the email support channel on this page.
Account and transaction data is held according to the principles in our Privacy Policy. We do not sell your data to third parties. Retention periods follow the applicable legal requirements for the regions where the platform operates.
Cookies keep your session active and store account preferences between visits. You control cookie permissions through your browser settings. Disabling session cookies may affect how certain account pages load.
Your account is protected by the login credentials you create. DuitNow and FPX payment connections route through each network's own secure layer. If you suspect unauthorised access, contact support immediately through live chat.
To review, correct or request removal of stored data, use the email support channel. Include your registered account email and a clear description of the request. We aim to respond within the period required by applicable law.
These are the questions we get most often about the conditions that govern your kaya98 account. If your question is not here, reach out through live chat or email support.
No. You accept these terms once at the point of account registration. If we update the terms in a way that requires fresh acceptance, we will notify you at login before you can continue. The current version is always shown in your account dashboard after login.
You are free to close your account before the revised terms take effect. Continuing to use the platform after the effective date of a change is treated as acceptance. If you want to close your account, contact our support team and we will walk you through the steps.
Yes. Every transaction on kaya98 — including DuitNow deposits, FPX online banking transfers and Bank Transfer requests — falls under these terms. The limits and verification steps for each method are shown inside your account wallet section at the time of the transaction.
The terms are publicly accessible at this page address. If you need confirmation of which version was in effect on a specific date, submit a written request through our email support channel with your account email and the date in question.
Start by checking your transaction log in the account dashboard to confirm the details. Then contact support via live chat or email, referencing the transaction ID. If the matter is not resolved through standard support, the escalation path described in the support section of this page applies.
These terms govern your account and transactions on kaya98. Individual game mechanics and studio-level rules from PG Soft, Pragmatic Play, CQ9 and other content providers are governed by each studio's own end-user conditions, shown inside the game interface. Both sets of rules apply when you play.