Mobile / Casino
This page sets out the legal framework that governs your account, your use of our platform and how we handle the information you share with us — all subject to local law and the eligible regions in which access applies. Read through each section so you know exactly where you stand before you explore the lobby.
kaya98 operates under a framework where access and eligibility depend entirely on local law and the region in which you are located. We do not make blanket availability claims; if access is restricted in your jurisdiction, those restrictions apply. The terms on this page govern your relationship with us from the moment you create an account through every session you run — whether you are checking football match lines, browsing live casino tables or moving funds through DuitNow, FPX or Bank Transfer. Our legal posture is straightforward: we maintain records of account activity, transaction history and support interactions as required under applicable data retention obligations. When you deposit or withdraw using a local payment rail like FPX or DuitNow, the transaction record is attached to your account wallet and is visible in your account history tab after login. Nothing is hidden. Where a local rule or order changes what we can offer in a given region, we apply that change and communicate it through your account or via our support channel. We do not interpret local law for you — that is your responsibility — but we aim to make our own position clear and accessible at all times.
Transactions processed via DuitNow are recorded against your account wallet. The record appears in your account history and reflects the amount, date and status of each transfer as reported by the payment rail.
FPX-routed deposits and withdrawals are subject to your bank's own terms in addition to ours. Your account history shows the kaya98 side of the transaction; your bank statement shows the corresponding entry.
Bank Transfer instructions and verification steps are shown inside your account dashboard at the point of transaction. We retain a record on our side; please keep your own bank reference for reconciliation.
Not every aspect of your interaction with kaya98 falls under a single policy document. The table below draws clear lines between what this legal policy governs, what sits under separate arrangements and what lies entirely outside our control. If something falls outside our scope, we will say so rather than let you assume otherwise.
Your account — login credentials, session history, wallet balance and linked payment methods — falls fully within this policy. Any change to access rights, account suspension or closure is governed by the terms set out here and actioned through our support channel.
Deposits and withdrawals made through DuitNow, FPX or Bank Transfer are subject to both this policy and the separate terms of your chosen payment rail. We govern the kaya98 side of each transaction; the payment provider governs their own processing terms.
Game titles, odds displays, live table feeds and promotional material published on kaya98 are covered by this policy in respect of accuracy and correction. If you spot a content error, the correction path runs through our support contact detailed below.
Links to external sites, third-party game studio interfaces and any off-platform tools are outside the scope of this policy. We carry game content from studios like PG Soft, Pragmatic Play and CQ9, but their own end-user terms apply independently of ours.
Your rights under this policy are practical and accessible — not buried in clauses that require a lawyer to interpret. You can review your full transaction and session history directly inside your account dashboard after login; every DuitNow, FPX and Bank Transfer record is listed there with date, amount and status. If a record looks incorrect, you have the right to raise a dispute with our support team and we will investigate against our own transaction logs. You can correct personal details — name, contact email, linked payment method — through the account settings page; fields that require verification will show the required steps inline. Where a policy question goes beyond a settings change, our support channel is the right path. We do not require you to submit a formal legal request to get a straight answer about your own account — a support message is enough to start the review.
Log in and open the account history tab. Every transaction, session and support ticket raised under your account is listed there. No request is needed to view your own data — it is available to you directly after authentication.
Account settings let you update contact information and linked payment methods. Fields that require identity verification display the required steps on screen. Follow those steps; do not attempt to bypass the inline verification process.
If a term on this page is unclear or you believe it has been applied incorrectly to your account, contact our support team directly. State the specific section and your account reference so we can pull the relevant record without delay.
For account closures, access disputes or transaction corrections that cannot be resolved through self-service settings, support is the right path. We aim to acknowledge every policy-related request and provide a substantive response as quickly as our review allows.
If this legal page raises a question you cannot resolve through your account dashboard, these are the direct contact routes. Use the channel that matches your question — account-level issues go to live chat, policy documents or formal disputes go to our dedicated contact form, and technical payment queries reference DuitNow, FPX or Bank Transfer in the subject line so they reach the right team.
Open live chat from the account menu once you are logged in. State your account reference and the specific policy section your question relates to. Live chat is the quickest path for account-access and transaction queries.
For formal policy disputes, correction requests or notices that require a written record, use the contact form linked in the footer. Include your account email and a clear description of the issue. We respond to the email address registered on your account.
Transaction-specific questions — particularly those involving DuitNow transfers, FPX routing or Bank Transfer reconciliation — should reference the payment method and your transaction reference number. This helps us match the query to the correct record without back-and-forth.
Our approach to data, cookies and account security is built around one principle: you should know what we hold, why we hold it and how to ask us to review it. We retain account and transaction data for as long as required under applicable obligations; the exact retention period depends on the category of data and the region in which your account sits. Cookies on kaya98 are used for session management and functional purposes — you can review and adjust cookie preferences through the settings panel in your browser. Account security is handled through the authentication steps shown at login; if you suspect unauthorised access, the account security section inside your dashboard is the first place to act, and our support team is the second.
We keep account records, transaction logs and support history for as long as required under applicable data obligations. The retention period varies by data category. You can request a summary of what we hold by contacting our support team with your account reference.
Cookies on kaya98 manage your login session and remember functional preferences. No third-party advertising cookies are placed without disclosure. Your browser settings panel lets you review and control cookie behaviour independent of any preference we set.
Authentication requirements are shown at the login screen and at any account-settings change that carries a security implication. If you believe your account has been accessed without your permission, change your credentials immediately and then contact our support team.
You may request correction of inaccurate data or, where applicable law permits, deletion of certain records. Send the request through our contact form with your account email. We will confirm receipt and respond within the timeframe required by applicable rules.
The questions below come from real situations account holders raise about how this policy works in practice. If your question is not here, the support contact paths listed above are the right next step.
Access and eligibility depend on local law and the region you are in. If access is available where local law permits, this policy governs your account and your use of the platform from the point of registration onward. We cannot confirm eligibility on your behalf — that determination rests with you and your local legal position.
Log in to your account and open the account history tab. Every transaction processed through DuitNow, FPX or Bank Transfer is listed there with the date, amount and status as recorded on our side. If a record appears missing or incorrect, contact support with the approximate date and amount.
Open account settings after login. Fields you can update directly are editable inline; fields that require verification show the required steps on screen. Follow those steps exactly. If a field is locked and you believe it holds incorrect information, raise the correction through our support contact form.
We retain account information, transaction logs and support correspondence for as long as applicable obligations require. The period varies by data category and jurisdiction. To get a summary of what we hold on your account specifically, contact our support team and include your registered account email.
Use our contact form — linked in the site footer — and describe the specific policy section and the account action you are disputing. Include your account reference so we can pull the relevant log. We treat policy disputes as formal matters and respond to the email address on your account.
This policy covers the kaya98 platform side — account access, transactions and site content. Game studios such as PG Soft, Pragmatic Play and CQ9 supply game content under their own end-user terms, which apply independently. For a game-specific technical issue, our support team is the first contact and will escalate where needed.